Shipping policy
SHIPPING POLICY
Last Updated: September 30, 2026
At A ❤️ Brand, we work to get your order packed and on its way as quickly as possible.
U.S. SHIPPING RATES
HAT-ONLY ORDERS
Orders containing hats only ship for:
$5 Flat-Rate Standard Shipping
APPAREL & OTHER PRODUCTS
For orders containing apparel or other products, shipping charges are calculated at checkout based on the weight of your order and delivery destination.
If your order contains both hats and other merchandise, the shipping rate will be calculated at checkout based on the order’s weight and destination.
FREE SHIPPING ON ORDERS $75+
A ❤️ Brand offers:
FREE Standard Shipping on eligible U.S. orders of $75 or more.
The $75 minimum is calculated after discounts and before applicable taxes.
ORDER PROCESSING
Please allow approximately 1–3 business daysfor in-stock orders to be processed before shipment.
Business days do not include weekends or U.S. federal holidays.
During product launches, restocks, holidays, promotions, or periods of unusually high order volume, processing may take longer.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
DELIVERY TIMES
Delivery times displayed at checkout or provided by the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays, weather, holidays, service interruptions, and other circumstances outside A ❤️ Brand’s control may affect delivery times.
ORDER TRACKING
Tracking information will be provided with your shipping confirmation when available.
Please allow time for the carrier to scan your package and update its tracking information after shipment.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to correct the address before your order ships, but changes cannot be guaranteed once an order has entered processing or has been shipped.
RETURNED-TO-SENDER PACKAGES
If an order is returned to A ❤️ Brand because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply if you request that the order be shipped again.
LOST OR MISSING PACKAGES
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery area, with members of your household or neighbors when appropriate, and contact the shipping carrier.
If you still cannot locate the shipment, contact support@aheartbrand.com with your order number and tracking information.
We will assist you in investigating the shipment with the carrier when appropriate.
DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact support@aheartbrand.com within 7 days of delivery.
Please include your order number and clear photographs of the packaging and affected merchandise.
Eligible damaged, defective, or incorrectly fulfilled merchandise will be handled in accordance with our Return & Refund Policy.
PRE-ORDERS & SPECIAL RELEASES
Certain products may be offered for pre-order or may have special shipping timelines.
When applicable, estimated shipping information will be disclosed on the applicable product page or during checkout.
RETURNS
Return shipping and refunds of original shipping charges are governed by our Return & Refund Policy.
Original shipping charges are generally non-refundable for standard returns.
If you receive damaged, defective, or incorrectly fulfilled merchandise, please contact us so we can assist you.
QUESTIONS?
For questions about shipping or an existing order, contact:
A Heart Brand LLC
492 Pine St
Lowell, MA 01851
United States
Email: support@aheartbrand.com
Website: aheartbrand.com
Whatever you love. Wear it.