Refund policy
RETURN & REFUND POLICY
Last Updated: September 30, 2026
At A ❤️ Brand, we want you to love what you wear. If something isn’t right with your order, we’re here to help.
30-DAY RETURN POLICY
We accept eligible returns requested within 30 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging, when applicable
Items that do not meet these conditions may not be eligible for a refund.
STARTING A RETURN
To request a return, contact:
Please include your order number and the item(s) you would like to return.
Returns must be approved before being sent back. Return instructions will be provided after your request has been reviewed.
Please do not send merchandise back without first contacting us.
RETURN SHIPPING
For standard returns, including size, fit, or change-of-mind returns, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the merchandise was damaged, defective, or incorrectly fulfilled by A ❤️ Brand.
We recommend using a trackable shipping method when returning merchandise. A ❤️ Brand is not responsible for return packages lost or damaged in transit before they are received by us.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business daysafter a refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact support@aheartbrand.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
If we determine that an item was damaged, defective, or incorrectly fulfilled, A ❤️ Brand will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
EXCHANGES
Because many A ❤️ Brand products may be released in limited quantities, we cannot guarantee that another size, color, or style will remain available while an exchange is being processed.
For that reason, we currently do not offer direct exchanges.
If you would like a different item or size, we recommend returning the eligible original item for a refund and placing a new order for the item you want while it is still available.
FINAL SALE ITEMS
Items clearly marked FINAL SALE at the time of purchase are not eligible for return or refund, except where required by law or in cases involving damaged, defective, or incorrectly fulfilled merchandise.
Clearance and specially designated promotional merchandise may be marked Final Sale.
GIFT CARDS
Gift cards are non-refundable and cannot be redeemed for cash except where required by applicable law.
PERSONALIZED OR CUSTOM ITEMS
Products that are personalized, customized, made specifically to a customer’s specifications, or otherwise clearly identified as non-returnable at the time of purchase are not eligible for returns based on change of mind, sizing, or preference.
This does not affect remedies that may be available for damaged, defective, or incorrectly fulfilled merchandise.
RETURN ABUSE
A ❤️ Brand reserves the right, to the extent permitted by applicable law, to refuse returns that do not meet this policy or in cases involving suspected fraud, abuse, excessive returns, or misuse of our return process.
QUESTIONS?
For questions about a return or your order, contact:
A Heart Brand LLC
492 Pine St
Lowell, MA 01851
United States
Email: support@aheartbrand.com
Website: aheartbrand.com
Whatever you love. Wear it.